Power 2 Connect is a registered charity in England and Wales (Charity number 1204276). We provide digital inclusion support to families and individuals in the London Borough of Wandsworth and beyond.

To carry out our work, we need to collect and use certain types of personal information. This notice explains how we handle your personal data, your rights, and how you can exercise them. Power 2 Connect is committed to protecting the personal data of people, staff, volunteers, donors, and other stakeholders.

What Personal Information We Collect

Tech Donor: We may collect your name, address (if you request a collection), email, and phone number. We do not collect sensitive personal data (also called “special category data”) from donors.

Volunteer: We may collect your name, contact details, age, employment history, and disclosure and barring service checks. This helps us assess your suitability for volunteering. Your information will not be shared externally except as required by law or with your consent (e.g., arranging collection of a donation).

Financial Donor: We may collect your name, email, and phone number. Bank details are processed by third-party platforms (e.g., Donorbox, JustGiving).

Service User: We collect information when you engage with our services, for example, enrolling in a course. This may include:

• Basic information (name, age)
• Sensitive information (e.g., racial or ethnic origin)
• Contact information (email, phone)
• Financial information (e.g., benefits received)
• Any other information you provide

How we get the personal information?

• We collect information directly from you. This may be through our website, when you make an enquiry or fill out a registration form with us,
• A third-party organisation may share information with us, but only with your consent.

We also use essential cookies on our website. Details of these cookies are available here.

Why do we collect your data?

We use your personal data for the following purposes:

• To contact you regarding your enquiry.
• To refer you to other partner organisations who are able to help you
• To inform you of our work, updates or news
• To process feedback about our services and activities
• To monitor and improve our performance (for example providing reports on our work to our funders and other stakeholders)
• To apply for funding and other support (for example by preparing and submitting grant requests to various charitable foundations). This only would happen anonymously.

What is the basis on which we use your personal information?

The Data Protection Act 2018 controls how your personal information is used by organisations, businesses or the government.

The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR).

We process your personal data ‘lawfully’ by asking everyone to give their consent for us to store and process their personal data in line with the Data Protection Act 2018. For more information see: https://www.gov.uk/data-protection

How do we store your personal information?

Your personal information is stored securely by Power 2 Connect and will not be kept for longer than is reasonably necessary.

• As standard we store information for five years, however some funders may ask us to store data for longer.
• Explicit consent is requested for photo permission. As standard we store photo imagery for five years unless otherwise specified.
• Information will only be stored for as long as it is needed or required by statute and will be disposed of appropriately.

Will we share your personal information?

Power 2 Connect will treat your personal data as confidential. We will only share your personal data with third parties with your knowledge and consent.

Examples for trusted third parties we may share your data with your consent:

• Other organisations involved in the provision of services or advice to you (for example local councils, other charities)
• Our professional advisers and auditors
• Our IT service providers (for example the IT services company that provides and maintains the software for our internal database)

Where necessary, or for the reasons set out in this policy, we may be required to disclose your information to regulatory authorities, courts, tribunals, government agencies and law enforcement agencies. This is to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this unless we are legally restricted from doing so.

The other exception, when we might share your data without notice, is in circumstances where we have significant concerns about your safety or risk to others.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We work with the following third-party processors to provide our technology and services:

• Mailchimp – manages mailing lists
• Google Suite & Microsoft Office – file storage and admin
• One.com – domain and server provider
• Donorbox – financial donations. Anonymous donations only share date and amount.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Do you have a question about your data?

If you would like to exercise any of your rights under data protection law, if you change email address or any of the other information we hold is inaccurate or out of date, please email us at hello@powertoconnect.co.uk

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us via above.

How to complain to external body

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

Changes to our Privacy Notice

Power 2 Connect may change this policy from time to time by updating this page. This policy was last updated on 28/10/2025.